It would be helpful for FIN to be able to access content that is published to the HC but not to a collection.

It would be really helpful if we could make FIN access content that is published in the HC, but not added to any collection. i.e. it's available to FIN, but not searchable by customers directly. This would allow us to enable FIN to solve specific issues for customers with troubleshooting ideas- without us adding them live to our HC. This could add confusion for customers who don't have these unique issues, but save an agent from having to get involved with a simple troubelshooting exercise.