Legal Footer/Impressum for Ticket Notification Emails (GDPR/Compliance Requirement)

Problem/Use Case:

As a company operating in Germany and the EU, we are legally required to include an "Impressum" (legal disclosure) in ALL business emails, including transactional emails like ticket notifications.

Currently, Intercom allows customization of email footers for marketing emails and some other templates, but ticket notification emails cannot be customized. This creates a significant compliance gap, as German law (§5 TMG) and EU regulations require legal information in all business communications, regardless of whether they are marketing or transactional emails.

Current Limitation:

• Ticket email templates are standardized and cannot be modified
• No option to add company legal information (Impressum) to ticket notification footers
• This affects all ticket-related emails sent from Intercom to customers

Requested Feature:

Add the ability to customize the footer of ticket notification emails to include:

• Company legal information (Impressum)
• Customizable footer text fields
• Support for multi-brand configurations with different legal footers per brand

Why This Matters:

1. Legal Compliance: German §5 TMG and similar EU regulations mandate legal disclosures in all business emails
2. Risk Mitigation: Operating without proper legal disclosures can result in costly warnings ("Abmahnungen") and fines
3. Professional Communication: Customers expect proper legal information in all business correspondence
4. Competitive Disadvantage: Other support platforms (Zendesk, Freshdesk) offer this functionality

Suggested Implementation:

Similar to the existing functionality for other email templates, add a customizable footer section in: Settings > Workspace > Brands > [Brand Name] > Ticket Email Footer

This should include:

• Rich text editor for legal information
• Variable support for dynamic content
• Preview functionality
• Per-brand configuration for multi-brand workspaces

Impact:

This feature would enable EU-based companies to use Intercom's ticket system in full legal compliance and remove a significant barrier for adoption in European markets.