Content import sources created through the AI Content API (sync_behavior "api") have no Settings or Target tab in the UI. "Open settings" is greyed out for them in Knowledge → Sources and in Fin AI Agent → Train → Content. For website sync sources, the same menu opens Settings → Target → Audience control, where an admin picks a default audience and adds audience rules.
Support confirmed this is expected today: for API-synced sources the default audience can only be set through the API (audience_ids and apply_audience_to_existing_content on the content import source).
Why it matters:
- Many teams split the work. One team creates content in an external tool that syncs it into Fin. Another team owns Fin audiences in Intercom and never touches that tool.
- Today that audience owner can only change audiences page by page, and every new page from the source arrives as "Everyone".
- An app that syncs content has to request audience scopes, pull audience names and IDs, and build its own audience picker just to cover this. That goes against least privilege and moves audience decisions away from the people who own them in Intercom.
What we'd like: the same Target / Audience control for API-synced sources as for website sync sources, so workspace admins can set the default audience and audience rules in Intercom, while the app keeps managing only the content.