Let macros populate the email Subject line, not just the body | Community
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Submitted

Let macros populate the email Subject line, not just the body

Related products:Core Inbox
  • August 20, 2026
  • 1 reply
  • 21 views

Right now, macros in the Inbox composer only insert body content — the Subject line always has to be typed manually by the teammate before sending, even when a macro is being used for a very specific, repeatable scenario (e.g. a closure confirmation, a verification request, a bonus/promo response).

For teams sending the same categories of email repeatedly, this means every send still needs a manually-typed subject, with no consistency guarantee and an extra manual step that's easy to forget or get wrong — especially across multiple brands/languages where the correct subject wording varies.

Requested feature: allow a macro to optionally carry a pre-set Subject line, so that when the macro is inserted into an email reply or new conversation, the Subject field auto-fills along with the body. This would make macros function as true one-click email templates rather than body-only snippets, and would reduce inconsistent or missing subject lines across a support team.

1 reply

Seconding this request - would be very helpful for many of our teams who do the same, repeatable processes that require the same Macro email body content. Our team members are manually typing or copying and pasting from a note/sheet the same email subject, but linking the subject to the existing macro would be a great time saver.