Limit reporting for lite agents | Community
Skip to main content
Submitted

Limit reporting for lite agents

Related products:Reporting
  • September 18, 2025
  • 0 replies
  • 30 views

Pamela Van Gasse
Forum|alt.badge.img+1

With Explore access, lite agents can drill-in to get a list of the conversations/tickets they need to see. But they also have the ability to change the filters. Allowing them to see a totally different set of tickets than what was originally intended for them.

It would be nice to have the ability to allow lite agents to access a report, but to only allow them to drill-in, without allowing them to change the filters.