Kia ora,
As a business we heavily use side conversations to ensure correct department response/branding for clients. The biggest limitation we have with this is our macro’s aren’t useable via side conversations if they are associated with an action like a tag. I’d like macros with tags/actions to be available in side conversations! Currently, side conversations have limited macro support - complex actions like tagging, assignment, or parsing customer data aren't supported within side conversations.
Or for the macro’s to at least appear and acknowledge there would be no assisted action. Currently our team are copy and pasting the macro’s from the main conversation into the side which reduces effienency 10 fold.
