We’d like the ability to link Linear tickets to tracker tickets just as we’re able to do with other ticket types and conversations. We use Linear, but I imagine this feature request is relevant to any other available app integration related to tracking
Submitted
Linear app for Tracker Tickets
+3- Intercom Team
Hi
Jennifer here from Intercom
Can you elaborate on why this would be useful for your team?
We often create tracker tickets related to bugs or UX optimization. We’d like to associate the tracker tickets to the Linear ticket so updates on Linear show in the tracker ticket. This allows for seamless updates from product and engineering to our front line customer ops team.
Please can you make it possible to create a Linear ticket from Intercom.
If the customer issue is a technical one, we need to be notified if it is moved, completed in Linear.
- We currently forward emails to intercom
- We create customer tickets in intercom
- We might use tracker tickets in the future but only if they actually tracked the Linear issue
Currently Intercom allows manual linking of linear to INtercom conversations.
It USED to link forwarded emails but this has stopped.
There is no reason why it could not link customer tickets and tracker tickets and forwarded emails.
Please please can you resolve this - it is a major barrier to using Intercom efficiently for a software support tool.
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