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Link Tracker Tickets to Macro

Related products:Core Inbox
  • October 22, 2024
  • 0 replies
  • 14 views

It would be great to have the ability to link tracker tickets to existing macros. Often times, our team creates a macro for commonly asked questions or issues, and we would like to be able to link a tracker ticket to our macros that require follow up. This will ensure that no conversations are missed when sending a follow up to users, as the tracker ticket will already be linked to each conversation that we’ve used the macro on.