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Links from Help Center article opening in new tab

Related products:Knowledge & Help Center
  • July 27, 2023
  • 2 replies
  • 42 views

I’d love to have the ability to make links within an article opening in a new tab since everything else is disrupting the information flow pretty much. I assume this is a standard functionality that should hopefully not be too hard to implement :) 

2 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • February 8, 2024
Under reviewNot planned yet

Michaela Hone
Intercom Team
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  • Intercom Team
  • October 4, 2024

To give some further context here, article links open in the same tab when it's on the same domain as the current page, so if you are linking to another Article, it will always open in the same tab. Links will open in a new tab if it's on a different domain . 

As a workaround, you could explore is using a URL shortener like bit.ly to create links to articles that are considered on a "different domain", to allow it to open in a new tab.