Lite Seat Enhancements - Inbox View | Community
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Lite Seat Enhancements - Inbox View

Related products:Core Inbox
Angel Horowitz
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Problem to Solve:
The inbox is the most efficient way to search for conversations and tickets within Intercom, but users with “Lite Seats” don’t have the capability for some reason. 

Request:
Can you add the ability for users with a lite seat to be able to view conversations, inboxes, etc just like everyone else, just not have the ability to respond to customers, and still solely have the view only option?

Angel

Lite agents should have limited write options, but read-only should be more flexible. If I can control which tickets a Lite agent can ready by inbox/team, even better. But we should absolutely be able to give Lite agents access to search for a ticket. Without this ability, there’s more work on the support agent to find the ticket or we have to use a full seat (costs us money to maintain more full seats)

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