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"Macro" command

Related products:Messenger
  • November 22, 2024
  • 1 reply
  • 28 views

Hello, good day everyone.

How are you?

I have a suggestion for the “Macro” option.

We know that when using a macro, you need to enter the command # “hashtag” followed by the keyword.

Example:

#greeting


“Hello, good day :)”

 

Previously, we were using a browser extension called “Get Magical,” which allowed us to use the command with a hyphen (-). This got us accustomed to that format since it saves time by not having to press the Shift key + the 4 key.

Would it be possible to set a default key for using the macro function? It would be very useful to customize it according to each client’s preferences.

I remain at your disposal.

Best regards.

1 reply

Jennifer K
Intercom Team
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  • Intercom Team
  • January 6, 2025

Hi ​@Luciano Nievas 

Jennifer here from Intercom

I will let our team know this is a feature you would like to see implemented in Intercom 🤞