We are getting a lot of feedback from customers about too many ticket notifications coming through, so we are looking into more ways to combine multiple actions into one.
Would it be possible to add functionality to macros to be able to change statuses of tickets? You can close a conversation via macro, but currently they don’t seem to be able to manipulate ticket statuses.
This would help both when we use ‘take it’ and ‘solve’ macros where we want to post a canned response together with a status change.
