When using a macro in a Slack side conversation, macro variables (such as company name or custom attributes like Company ID) do not populate. The same macro works correctly in the main Intercom conversation, but the Slack side conversation thread leaves those fields blank.
Because Slack side conversations are synced with the main Intercom conversation, it would be more consistent if macros could automatically pull the same conversation data (user attributes, company attributes, etc.) when applied in the Slack thread.
This would improve teammate efficiency and reduce manual data entry when responding from Slack.