Product idea: "Always Surface" markers for AI-highlighted article sections
The problem
When AI assistants answer questions from articles, they pick which parts of the content to use. Authors have no control over this. A critical section (a warning, a prerequisite, a pricing caveat, a key step) can get skipped or buried, even though the author knows it must always reach the reader.
The idea
Let authors mark a specific section of an article as "always highlight." Whenever AI draws on that article, it must include or prominently surface the marked section in its answer, instead of treating it like any other text.
How it could work
- In the editor: the author selects a section and applies a flag, such as a "Highlight for AI" toggle, a callout block, or a tag.
- Behind the scenes: the marker is stored as metadata on that section, so retrieval and answer generation can see it.
- In the AI's answer: if the article is used as a source, the flagged section is always quoted, summarized, or linked, and visually distinguished (for example, "Important:").
- Optional controls: a priority level (must include vs. should include), and a trigger scope (always, or only for certain topics or questions).
Who benefits
- Authors and content teams get control over what's non-negotiable.
- End users get critical information instead of a partial answer.
- Support and compliance teams get fewer errors caused by missed warnings or caveats.
Example
A help article on connecting a data source includes the section "You must be an admin to complete this step." Flagged as always-highlight, the AI includes that line whenever it answers a question about connecting a data source, so users don't hit a dead end.