We need to make Fin do something after customer confirms resolution.
Right now, if Fin resolves a conversation, he just say Bye and that’s it.
We need to be able to either:
- Add action on Confirmed Resolution in Workflows (just like when we can add paths on escalation)
- Or, have a trigger for When fin resolves a case
Our goal is to ask the customer for CSAT and then take action depending on the user input. You can easily achieve this in a normal Workflow, but we cannot do nothing for the cases where Fin resolves the case