Make it easier to see how many translations are available

Hey ​@Amy M. 👋,

I completely feel your frustration—it’s a bit of a maze trying to track those limits, isn't it?

To get a look at your current figures, head over to Settings > Subscription and click on 'See All Usage'. That should clear up exactly where you stand for the month.
 

A couple of suggestions to make life easier:

• Set up Usage Alerts: It’s worth doing this straight away so you aren't caught off guard mid-conversation. You can find the guide for this in the Intercom Help Center

• Consider the Copilot Add-on: If you have specific teammates who are constantly dealing with international queries, it might be worth picking up a few Copilot seats. These come with unlimited translations, so you could assign 2 or 3 (Based on your team size) to the staff who handle the bulk of your non-English traffic. It saves the headache of rationing your usage!

Hope that helps sort it out for you.

Cheers, 
Roy 🇬🇧

Thanks Roy - I don’t have access to the billing settings, but I’ll share this with the people who do. It would be great to have some type of personal alert (for the agent)

​@Amy M. , No worries at all, more than welcome.

Do let me know if you’ve any more questions on the matter—always happy to help.

Cheers,

Roy 🇬🇧