Make the widget hide-able/dismissible for users | Community
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Make the widget hide-able/dismissible for users

Related products:Messenger
  • July 21, 2023
  • 3 replies
  • 30 views

I looked and didn’t see mention of this, so creating a new idea post. We use intercom in our app and have had overwhelmingly positive feedback. One of the few hang-ups is that it ends up occasionally blocking tasks or text boxes, especially on smaller screen sizes. 

There isn’t currently an option in Intercom to make the widget dismissible or hide-able, and it can’t be moved around to see what’s behind it. We could try and tack on a hide button and use the `Intercom.hide/show` functions ourselves, but it would probably be pretty janky. 

In my mind, this “hide” button would appear on the widget on hover (image 1). Clicking it would either:

  1. Hide the widget until the next page reload
  2. Move the widget off the screen with a small button to bring it back (image 2)
Example “hide” button
Example “unhide” button

 

3 replies

Jennifer K
Intercom Team
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  • Intercom Team
  • July 25, 2023

Hi @Michael Lambert 

Jennifer here from Customer Support

We don't have a built-in way to add the x at the top of the Messenger window, but if you create a custom launcher it will automatically appear!

We have instructions on how to do this below:
https://www.intercom.com/help/en/articles/2894-create-a-custom-launcher

Hope this helps 😀


Jennifer K
Intercom Team
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  • Intercom Team
  • July 25, 2023
NewDiscussion ongoing

Jennifer K
Intercom Team
Forum|alt.badge.img+3
  • Intercom Team
  • December 4, 2023
Discussion ongoingNot planned yet