Currently only conversations can be managed from the intercom app, would be nice if you could fully manage tickets from the app as well. Cant see the description/context of a ticket when its first submitted by a customer, have to login into intercom on my phone browser or go to my laptop to understand what the ticket is about. My team and I are very mobile with client site visits so we dont always have laptop access right away. We also use a mix of conversations and tickets (with a push more on tickets).
Submitted
Manage tickets from Intercom App
+3- Intercom Team
Hi
Jennifer here from Intercom
Thanks for this suggestion, I’ll pass your feedback on to our Product Team and keep my fingers crossed for you 🤞
Whenever we do release new features, we announce them on the Product Changes page
By the way, we have a bug when replying to emails using the Intercom mobile app.
They said they won`t fix because the app is not their main priority.
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