Currently, Fin stops responding when a teammate replies or an inactivity timer is reached. Manually closing a conversation does not interrupt a "Let Fin Handle" workflow.
We'd love the ability for manually closing a conversation to immediately stop any active Fin workflow.
This would allow us to use Fin's automatically generated follow-up responses while still giving teammates the flexibility to end a conversation when appropriate, rather than relying on a fixed "Customer has been unresponsive" workflow or waiting for inactivity timers.