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Submitted

Mark conversations as unread

Related products:Core Inbox
  • December 22, 2025
  • 2 replies
  • 25 views
L

A person from customer should imo be able to mark a conversation as unread, even if they are not tagged in the convo

2 replies

M

My team and I would greatly appreciate this feature!

There are often times when I will tell a customer, “one moment while I check your account,” but I forget to get back to them since the last message was sent by me. I would love to be able to mark those conversations as unread, as a reminder for myself that the customer is still waiting on me. 

    J
    • Jordan Thomas
    • New Participant
    • April 24, 2026

    My team and I would greatly appreciate this feature!

    There are often times when I will tell a customer, “one moment while I check your account,” but I forget to get back to them since the last message was sent by me. I would love to be able to mark those conversations as unread, as a reminder for myself that the customer is still waiting on me. 

    Would be a huge help! 

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