We use Merge Conversations a lot when customers create multiple Conversations about the same issue.
It would be a big productivity boost if we could merge from Recent Conversations sidebar.
Current Process:
- Open Conversation1
- Check Recent Conversations(2,3,4) for dupes
- Identify Conversation2 as a dupe
- Open Conversation2 in new window
- Press “Merge into”
- Find Conversation1 in list
- Merge
Proposed Process
- Open Conversation1
- Check Recent Conversations(2,3,4) for dupes
- Identify Conversation2 as a dupe
- Press “Merge into Current Conversation” in sidebar
Edit: Typo in title :confounded: