Request:
Add customer-facing titles to conversations.
Reasoning:
It’s very frustrating as a customer when you’re trying to go back and look at a past conversation to see an answer that was given by Support to reference again. There are times I can’t find the answer and have to open up a new conversation to ask the same question again. If this is frustrating for me as a customer of Intercom, I know this has to be frustrating for our customers as well.
Example of Requested Change:
