Context/background: I’m currently trying to boost or promote our “Talk to a person” button at the end of Fin conversations. Currently, they’re rather small and unintrusive, so customers often don’t know they can access Live chat with the team or human that way. So they often abandon the conversation.
One idea I tried was to add a message when customers become inactive, to prompt them to click the button.
However, it looks like the original buttons get hidden when inactive. So, while I’ve amended this so users know to open a new chat to do this, but this isn’t ideal.
Idea(s): So following this, I have 2 ideas:
- Idea 1: More options for when customers are inactive: E.g. a workflow, or custom answer. Setting for how long users can be inactive before the live chat it closed. If possible, options to highlight the buttons.
- Idea 2: More customisable options for buttons. It would be nice to have the buttons be bigger. Maybe get these to pop-up or highlight after a while.