Hi everyone!
We were recently reviewing our Intercom workflows with Fin and noticed a couple of things that could improve the overall experience, both for our users and our support team. So here I am with some feature requests :)
- Make the 4-minute inactivity timer adjustable – In many cases, 4 minutes isn’t enough for users to check proposed solutions. It can make them feel rushed or like we’re trying to close the conversation too quickly. Having control over this timer would help us better match the user’s workflow.
- Customize the “Was that helpful?” message (timing + copy) – Sometimes this question appears after every reply, which feels robotic and breaks the flow (and doesn’t help the conversation with the bot feel “more human”). We’d love to control how often it shows up and adjust the message to better fit our tone and conversation style.