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Move locked features out of main nav

Related products:Fin & AIWorkload Management (Conversation Assignment)

It would be nice to keep the main nav limited to only product/features we can actually use. In recent weeks, we’ve found both the Operator an Workforce features forced into our main nav and it makes daily work just a little more of a pain, especially because Intercom has added a badge to those icons.

 

Everyone gets that you need to make money, but can you do it a little less distastefully. It would be great to either:

  1. Have those unavailable features at the bottom of the nav grouped with settings, etc. OR
  2. Give workspaces the option to hide those

If we want to upgrade, we’ll do it. Until then, these add friction to day-to-day operations.