So often we’re contacted by a customer from a non-registered email address, sometimes due to how they’ve set up their mail merger app, other times because they’ve forgot what email they used to sign up. It would be great to have a technical solution to support these cases. If we could merge profiles linked to different emails and maintain one email/profile as the Primary, then list out numerous secondary emails were needed. Keeping all conversations had linked under the primary profile.
Freshdesk, Kustomer, Zendesk and Salesforce already offer this as an OOB option. I can’t see it being to difficult for Intercom to put in place.
