It would be really helpful to have a built‑in call scheduling tool directly inside Intercom conversations.
Right now, teams often rely on external tools like Calendly or Google Calendar to book meetings. This can expose personal work emails and requires customers to leave the conversation thread.
A native scheduling feature inside Intercom would:
- Keep the entire process within the support conversation
- Avoid sharing personal work emails
- Create a smoother experience for both support teams and customers
Having scheduling available directly in the thread would make the experience much more seamless for everyone involved.