Hi Intercom team,
We'd like to request a native date picker for Fin.
What we need: a "Collect date" step (or a date input type) in Fin procedures and Messenger. Customers would pick a date from a calendar widget, and Fin would write it straight to a Date conversation or people attribute.
Why: We're a camper rental marketplace. Many of our support flows depend on the customer's rental start date, for example finding the booking, deciding urgency and routing to the right team. Right now Fin has to ask for the date as free text (e.g. "DD-MM"). The answers come back in mixed formats and languages, and they don't write reliably to Date attributes. As a result, our "Rental Start Date" attribute stays empty and we can't use it for routing, conditions or reporting.
What a date picker would unlock:
- Clean, structured dates every time, in any language
- Conditions and branches on dates in procedures (e.g. "rental starts within 48h → escalate")
- Filtering and reporting on date attributes in the Inbox
Nice to have: limits such as "no past dates" or "within the next X days", and a date-range option for start and end dates.
Thanks!