NEED KANBAN TO MANAGE SUPPORT

Hi @Jennifer Crowley 

Jennifer here from Intercom

I will let our Product Team know you’d really like this feature added to Intercom
 

Whenever we do release new features, we announce them on the Product Changes page

@jennifer - any update on this? 

all leading new-gen b2b platform (i.e. Pylon) do this really well. 

Hi ​@Simon Seroussi  ! Ebenezer here from Engineering Support👋.

We have not implemented this feature as the R&D works from a backlog when it comes to feature request.

We’re trying to get this feature to you as soon as possible

Whenever we do release new features, we'll announce it on the Product Changes page, so I'd recommend keeping an eye here!

Any updates on this feature??

Our team is desperate for this feature.

Hi all, 
Jumping in as we’re also desperate for this feature. 
We’re finding the list view in the Customer Portal way too unwieldy to work with and are currently looking for other tools to meet this support management need.