Need more control over Fin's engagement with customers

For workflow that involve Fin, I have no choice on whether to let Fin engage with the customer or not. I need to use Fin to analyze new messages to determine intent and follow routing rules, but there’s no way for me to stop Fin from responding to the customer’s inbound message. Why?? Doesn’t make any sense. I should be able to leverage Fin for background back-office automations without exposing Fin to the customer.