I want to share an idea to improve performance for FIN. I noticed many times when user faces any issue with the platform, they send a screenshot of the error message to FIN rather than typing out the actual error.
Even if we have written content, to explain users what the error could be about and how to fix it, but FIN is not able to help with these conversations as its not able to read the images.
I would like to suggest OCR support in FIN, there are AI tools in the market which are already doing it, so maybe this could be integrated within FIN also.
Would love to hear thoughts from Intercom team on this. Thanks
