When crafting a help center article in Intercom, we aim to include a button that drives action by enabling users to open the messenger directly for instant chat. Currently, Intercom requires us to link the button to a webpage, which redirects users away from the article. However, our goal is to keep users on the article page while seamlessly opening the messenger for communication. This ensures users can easily engage with us without navigating away.
+3Hi
Jennifer here from Intercom
Thanks for this suggestion, I will keep my fingers crossed for you 🤞
When crafting a help center article in Intercom, we aim to include a button that drives action by enabling users to open the messenger directly for instant chat. Currently, Intercom requires us to link the button to a webpage, which redirects users away from the article. However, our goal is to keep users on the article page while seamlessly opening the messenger for communication. This ensures users can easily engage with us without navigating away.
Absolutely support this feature request. I ran into the same problem I hoped to be able to achieve the following:
1. create a button in an article that doesn't link to any page (a dummy button)
2. then create a workflow that will trigger when a customer clicks on this button, and that will start a conversation in the intercom chat.
This is just not possible, because the button MUST have a link. it can't be saved without a link. Moreover, you cannot freely choose the link of the button. whatever you put, e .g. "#", it will be pre-pended with "https://"
Please consider making the button more versatile to allow such workflows.
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