Option to include email sender's original message in Fin's reply over email. | Community
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Option to include email sender's original message in Fin's reply over email.

Related products:Core InboxFin & AI
  • November 7, 2025
  • 1 reply
  • 87 views
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Currently when Fin is replying to an incoming email it does not include the sender’s original message content. We want the option to include the senders original message content included with Fin’s reply. 

Example: A sr. executive is cc’d on an email to Support and when Fin responds, the executive thinks Fin emailed them directly without context. 

As Fin is automatically replying to everyone included on the original email thread, they already received the info in the first message from the sender so there is no risk. Along with this not every user will have their emails setup as threaded messages, so it’s possible the first message can get lost causing confusion. 

1 reply

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  • Caroline Polio
  • New Participant
  • February 27, 2026

Having the option to include the email chain in automated messages would meaningfully support our team’s efficiency while also improving the client experience.

When clients receive the full context in one message, they clearly understand what’s pending and what action is required from them. Without that context, they may need to search through their inbox to find previous conversations, which consumes their time and can create frustration.

Including the email chain reduces unnecessary clarification emails and shortens resolution times. Instead of going back and forth to restate prior details, conversations can move forward immediately. This minimizes avoidable touchpoints, reduces client frustration, and allows the team to focus on higher-priority work rather than re-explaining context.

Overall, it streamlines communication, protects client time, and creates a smoother experience for both sides.

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