Outbound - Ability to Auto Message Customers Based on Reactions | Community
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Outbound - Ability to Auto Message Customers Based on Reactions

Related products:Proactive Support
  • May 8, 2025
  • 1 reply
  • 21 views

Angel Horowitz
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Problem to Solve:
There’s not an efficient way to continuously do outreach to customers that leave negative reactions on posts, banners, etc. It’s cumbersome, and leaves room for human error, to have to rely on continuously checking the outbound metrics, tag, message, etc.a

 

Request:
Add the ability to create a trigger that can target specific reactions that are left, as well as allow the ability for it to be applicable to any post, banner, etc, not have to target reactions left on specific content.
 

Screenshot example: 

 

1 reply

The “Messaging All” risks sending multiple messages and/or missing people who react at different times, and we really want to be sure we reach out to people who react negatively. This functionality would be SO helpful!