Passing attachments from Intercom to Jira issue?

I am also looking for a way to do this! I have a intercom ticket field that allows file uploads and I cannot find a way to pass that uploaded file to my Jira ticket

Hey @Gil Levy & @Sarah Schmid! 👋 Currently, the Jira for Tickets app only syncs the standard attributes (Title and Description) from Intercom Ticket to Jira Ticket. Custom attributes, such as attachments like pictures or text, are not yet supported, but the feature is being considered for future updates.

I would recommend keeping an eye on New at Intercom for product releases and updates like this ✨ 🚀 👀

+1, Our organisation is also looking for this solution and would require it both ways. From Intercom to Jira but also from Jira to Intercom. 

The workaround we though of is using a screenshot provider that allows hyperlinks such as Zight but we can only enforce our care organisation to use it not our engineering organsation. If they send a screenshot on the Jira Issue, there is no way for it to be presented in Intercom