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Phone calls in mobile conversations app

Related products:Mobile Conversations App
  • December 18, 2024
  • 10 replies
  • 90 views

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We use Ringover as our IVR phone but we would like to use intercoms IVR. We can’t switch because we need to be able to receive and make calls on mobile phone. Please add phone in mobile conversations app for incoming and outgoing calls. Then we can move all of our team to intercom.

10 replies

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We are in the same boat!


Adelaide Ayres

Yes this issue is preventing us from moving more of our team into Intercom phone. Need to be able to either have the calls forwarded to cell phone number, or utilize Intercom mobile app for phone calls. 


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Yes please, I have also wrote about this in other threads. This is e very important feature for us and especially field workers.


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  • Author
  • Active User
  • May 7, 2025

Yes please, I have also wrote about this in other threads. This is e very important feature for us and especially field workers.

Upvote here as-well 👍

 


  • New Participant
  • May 12, 2025

We are in the same boat as well.. Would be really helpful


Paul D
Intercom Team
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  • Intercom Team
  • July 14, 2025
The following idea has been merged into this idea:

All the votes have been transferred into this idea.

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  • Author
  • Active User
  • October 22, 2025

Lets get this done!


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  • Author
  • Active User
  • November 20, 2025

🤞


  • New Participant
  • December 2, 2025

I can’t believe all the mobile app does is tell you “Inbound phone call” and without any available actions. At least add the ability to transfer it to another line. 


  • New Participant
  • February 21, 2026

We really need this. Currently stuck with Freshcaller to handle this, would really like to move to Intercom.