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Phone calls in mobile conversations app

Related products:Mobile Conversations App
  • Dec 18, 2024 9:17 PM UTC
  • 11 replies
  • 287 views

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We use Ringover as our IVR phone but we would like to use intercoms IVR. We can’t switch because we need to be able to receive and make calls on mobile phone. Please add phone in mobile conversations app for incoming and outgoing calls. Then we can move all of our team to intercom.

11 replies

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We are in the same boat!


Adelaide Ayres

Yes this issue is preventing us from moving more of our team into Intercom phone. Need to be able to either have the calls forwarded to cell phone number, or utilize Intercom mobile app for phone calls. 


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Yes please, I have also wrote about this in other threads. This is e very important feature for us and especially field workers.


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  • Author
  • Active User
  • May 7, 2025 1:07 PM UTC

Yes please, I have also wrote about this in other threads. This is e very important feature for us and especially field workers.

Upvote here as-well 👍

 


We are in the same boat as well.. Would be really helpful


Paul D
Intercom Team
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  • Intercom Team
  • Jul 14, 2025 10:06 PM UTC
The following idea has been merged into this idea:

All the votes have been transferred into this idea.

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  • Author
  • Active User
  • Oct 22, 2025 7:55 AM UTC

Lets get this done!


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  • Author
  • Active User
  • Nov 20, 2025 2:35 PM UTC

🤞


I can’t believe all the mobile app does is tell you “Inbound phone call” and without any available actions. At least add the ability to transfer it to another line. 


  • New Participant
  • Feb 21, 2026 12:31 PM UTC

We really need this. Currently stuck with Freshcaller to handle this, would really like to move to Intercom.


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  • Author
  • Active User
  • Jun 14, 2026 9:37 AM UTC

Is there any update about this?