Auto-flag Help Center articles that go stale when we ship product updates, and suggest the edits needed. This would keep Fin's answers accurate and the knowledge base updated without manual audits/new fin guidance every release.
How it would work: we input release notes into Intercom; Intercom surfaces impacted articles and highlights recommendations for sections needing edits and/or net new content.
Example Scenario: A feature is changed or removed in our product UI. We paste/upload release notes. Intercom surfaces the exact articles impacted and highlights the recommended edits or new articles. It also ensures that Fin is not surfacing old conversation answers that used to be true in the past. This reduces the risk of outdated content and keeps self-serve accurate.
Why it matters: Reduces outdated self-serve content, improves Fin resolution rates (meaning more $ across all customers using fin), and scales KB maintenance as release velocity increases. I imagine even Intercom could leverage this internally for their own knowledge base.
