Hey everyone,
I started working with FIN a few weeks ago and I noticed FIN doens’t reply to as many mails as I wished.
With the help of your amazing Customer Support (he knows) I managed to improve the response rate, but I got an idea while replying to mails/conversations/tickets that FIN didn’t pick up.
Since the reply I gave to customers was the right answer (ofcourse right?) I missed a button where I could instantly make a Snippet of the conversation.
It would be awesome if there was button, or possibility, to instantly add the question and answer as a Snippet, in stead of me making copy pasting it to a Snippet.
Glad to hear how I’ve thought of a major breakthrough in efficiency 🤝🏼
Kind regards
Michael