The latest version of React Native uses the new “bridgeless” architecture by default.
The current implementation of react-native-intercom doesn’t support the new architecture.
In order to allow SDK users to upgrade their version of React Native, the package should be updated to support the new architecture while remaining backwards-compatible.
There are migration guides available on github
Hey everyone, Emily here from Support Engineering at Intercom 👋🏼
I have gone ahead and created an issue for this on our side called Add Support for React Native Bridgeless Architecture in react-native-intercom
I have added all the information you have provided and submitted this to the team to take into consideration. I appreciate all the links you have sent to assist with this process 💪🏼
Hopefully we can get support for this new architecture through and implemented into Intercom as soon as possible for you all.
This is actually a big blocker for some of our projects. We’re actively working on ensuring our mobile stack is up to date, and in the near future both React Native and Expo will only support the new architecture. Most of the ecosystem have adapter already, and Intercom is one of the last SDKs not compatible. It would be amazing to have support on this before we consider alternatives.
+1 on this. I’ll ask via our account manager given the lack of response
+1 on this. I’ll ask via our account manager given the lack of response
We’re also in the process of upgrading our mobile stack and its surprising that intercom still hasn’t given any visibility or clarity on this, which means we’re currently blocked.
Hey INTERCOM, anyone listening?
Its all well and good removing issues and discussions from github, but if you don’t respond here either its a pretty crap development experience.
React-native legacy architecture is due to be frozen and bugfixes will not be created for it shortly. See link here https://reactnative.dev/blog/2025/06/12/react-native-0.80#legacy-architecture-freezing--warnings
It is therefore imperative that you let us know what the plan for supporting the new architecture - otherwise companies like mine (big expensive clients) will simply have to move to another product that is serious about security and support.
Can we get some (any response please).
+6Hey everyone, Emily here from Support Engineering at Intercom 👋🏼
I have gone ahead and created an issue for this on our side called Add Support for React Native Bridgeless Architecture in react-native-intercom
I have added all the information you have provided and submitted this to the team to take into consideration. I appreciate all the links you have sent to assist with this process 💪🏼
Hopefully we can get support for this new architecture through and implemented into Intercom as soon as possible for you all.
Thanks for the response
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