My team and I would love the ability to react to an internal note. Even if it’s in the context of tickets only, but could be useful on all conversations.
Teammate Benefit: Teammates can react and interact more in Intercom, without sending more notes and clogging up conversations with full note entries. It’d encourage more camaraderie as a team.
Leader/Manager Benefit: When tagging entire teams or teammates on notes, (that doesn’t necessarily need a response) I’d ask them to give the note a thumbs up once they saw it, so I know when my whole team has seen an important communication on a tracker ticket, or conversation.
