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Remove priority star via a workflow

Related products:Workflows
  • February 24, 2025
  • 2 replies
  • 18 views

melissa.novi

You can add a priority star to a conversation through workflows, but it doesn’t seem that you can remove one. There are situations where my team manually removes the star once they’ve responded to a thread. I’d like to automate removing the star once a reply is sent so they don’t have to remember to remove it. 

2 replies

Paul D
Intercom Team
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  • Intercom Team
  • November 14, 2025

Hi @melissa - You can no remove Priority via Workflows!

 


Paul D
Intercom Team
Forum|alt.badge.img+2
  • Intercom Team
  • November 14, 2025
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