There should be a feature to reply to a specific message in the live chat, something like in Discord. It would be easier for better context replies. Just like you are able to reply directly to a particular message in email.
Submitted
Reply to a specific message
+1- Intercom Team
We released this feature for email conversations but that is the only channel supported right now:
https://www.intercom.com/help/en/articles/8263433-reply-to-specific-messages-in-a-conversation
+1- Intercom Team
The following idea has been merged into this idea:
All the votes have been transferred into this idea.
All the votes have been transferred into this idea.
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