Required Feature: Option to Disable Spam Filter

You can reach out to the support team to adjust the sensitivity of the spam filters on your account, reducing the chances of emails landing in spam. But I agree, it would be great to have an option to manage these settings ourselves.

This is interesting, I did not know about it :) I know some companies that would like to reduce it. Thanks for the info!

Michaela from the support team here! You can indeed reach out to us in the Messenger with some example spam conversations that should not have landed in spam and we can check if reducing the sensitivity of your spam threshold will resolve the issue. 

​@Michaela Hone ​@Ally Alex/Kevin  Just checking in, I would assume the same was true if teams find that some spam is getting through that they would like to be filtered -- is there a way to add those examples to increase the spam filtering?

I’m going to post an idea to suggest that Fin AI is used to detect if something is spam, as we seem to get some things making it through for clients that should be easy to detect and instead Fin starts engaging with the messages instead of recognizing it’s spam. 

Hey ​@Nathan Sudds apologies for the delay here! 

We are able to make your spam filters more strict but it’s just a threshold, we can’t train it if that makes sense. If you reach out with an example, the support team can check if we got any red flags at all for it - if not, making the spam threshold more strict won’t help. 

I would love to see some improvement in handling spam too.