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Released

Required Ticket Attributes

Related products:Tickets
  • February 11, 2025
  • 4 replies
  • 54 views

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Similar to the existing functionality to require conversation attributes to be completed prior to closing a conversation, it would be helpful to require that certain ticket attributes be completed by teammates before a ticket is resolved or closed. We often utilize ticket attributes for reporting purposes and it would be helpful to be able to enforce certain attributes be completed by teammates prior to resolving/closing tickets rather than just at ticket creation.

 

Conversation attribute:

Ticket attributes:

 

4 replies

  • New Participant
  • May 21, 2025

We’d also love to see this. We utilised this constantly in Conversations and are missing the functionality in Tickets. To combat this I will need to create a custom report per agent to ensure none our missed and our reporting is correct. 


Paul D
Intercom Team
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  • Intercom Team
  • March 26, 2026
SubmittedReleased

Paul D
Intercom Team
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  • Intercom Team
  • March 26, 2026

Good news! Our product team just released the feature requested above. 🎉
As always we appreciate your feedback! 


  • New Participant
  • April 8, 2026

Good news! Our product team just released the feature requested above. 🎉
As always we appreciate your feedback! 

Amazing, thank you! Do you have release notes/articles on this to hand?