I would like a reporting metric to be able to view the number of customers that have opened more than 1 conversation or ticket within the filtered period.
Basically any user id where the count of conversation ids is greater than 1, within filtered parameters.
Alongside a count of distinct conversations and distinct users within the filtered period, this will give our team a much better idea of how well issues are being resolved the first time, if the same issues are constantly coming back up, and if the same customers are consistently opening new conversations.