Reuse workflows for the holidays by scheduling again with different dates from pause state | Community
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Reuse workflows for the holidays by scheduling again with different dates from pause state

Related products:Workflows
  • June 13, 2025
  • 0 replies
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There are several ideas related to this topic where people are struggling with pausing workflows and setting them live again during the holidays. What we do at our company is we duplicate our normal workflow and add a message saying “Hello! We're currently closed, but feel free to ask your question. You will receive an answer through e-mail as soon as we're open again.” We then publish it scheduled. Another user commented that they do something similar:

https://community.intercom.com/ideas/would%2Dlove%2Dthe%2Dability%2Dto%2Dschedule%2Da%2Dspecial%2Dnotice%2Dfor%2Dthe%2Dholidays%2Dinstead%2Dof%2Dhaving%2Dto%2Dturn%2Dit%2Don%2Dand%2Doff%2Dmanually%2Din%2Dreal%2Dtime%2D3487?postid=26377#post26377

 

The problem is that after the holidays are over, the workflow is “paused” and you can't schedule it again for the new upcoming  holidays. It would be great if this became a feature so you don't have to duplicate it again. 

Thanks in advance!