+1It would be very useful if individual conversations could be manually saved/tagged/favorited to make it easier to find and revisit them later.
I know there is a way to have Fin ‘auto-tag’ conversations (
) but this is more of a manual process for times when you stumble upon something and want to check on it again later.
Came here to suggest EXACTLY this! Something similar to how we have a ‘mentions’ section; a ‘saved’ section would be so useful.
We have human agents who work in dedicated queues but sometimes we need them to work in queues they’re not familiar with when capacity is low, so for them to be able to ‘save’ certain conversations that we know reoccur but they don’t always deal with them, would help them have access to the ‘go to response’/ previous resolutions without needing to bring it to the wider team to ask “what do i do with this one again?”
It would be even better if we could categorise these saved conversations somehow e.g have a marker that indicates a conversation is accounts related, related to a specific feature, related to a specific bug etc.
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