Hi Team,
Can we please allow searching of ticket_id via API?
Currently, we can only search using the conversation Id.
https://developers.intercom.com/docs/references/rest-api/api.intercom.io/tickets/searchtickets
It doesn’t make sense as the conversation Id is not exposed to non Intercom users.
We want to build integrations that would allow our internal team to check a ticket status using the ticket_id that they got from their customers.
Please consider. Thanks!