Allow admins to set a time limit for how long customers can submit a CSAT rating after a conversation handled entirely by FIN.
Currently, customers can still rate conversations several months after they took place, which can result in feedback that no longer reflects their original experience. While a time limit is available for the separate CSAT app, this option is not available in the “Let Fin Answer” steps in Workflows.
Requested improvement:
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Allow admins to configure how long FIN CSAT surveys remain open after a conversation.
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Automatically close the survey once the configured time limit has passed, preventing customers from submitting ratings on older conversations.