Brands can only be associated with email addresses or URLs, but what about if you know someone is contacting you in your general help center, about a specific brand, and you want to set that brand for that messenger conversation?
At the moment is not possible, it would be extremely beneficial for companies that have different brands, and different help centers for each brand, this way we can make Fin understand which is the help center he needs to use to reply to the customer’s queries.
Submitted
Setting Brands in the workflows
The ability to set brands in workflows would be a huge help! There are situations where members of the team need to monitor this manually which causes a lot of work/incorrect responses to end-users.
+2YES PLEASE . LightBox needs this. We have over 10 brands, it’s getting hard to manage everything I need to change when I create a new brand. Setting the brand in workflows would make our lives so much easier!
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